California Certified Organic Farmers (CCOF) announced on Mar. 17 that it will hold a series of listening sessions in April to gather member input on the development of its Customer Service Principles. The organization is seeking feedback from its members to ensure their perspectives are included in shaping future service practices.
The initiative aims to involve growers, livestock producers, processors, handlers, and Spanish-speaking members in discussions about what constitutes effective customer service at CCOF. By participating, members can directly influence how the organization interacts with them moving forward.
Three separate sessions are scheduled: one for growers and livestock producers on April 14 at 1:00 PM Pacific Time, another for processors and handlers on April 21 at 9:00 AM Pacific Time, and a session specifically for Spanish-speaking members on April 16 at 9:00 AM Pacific Time. CCOF is offering $50 compensation for each participant’s hour, which can be applied as credit toward certification accounts or received as direct payment.
Space for these sessions is limited. Members interested in attending are encouraged to RSVP by April 3 via email or by calling (831)346-6223.
By inviting direct participation from its membership base, CCOF seeks to ensure that its new Customer Service Principles reflect the needs and expectations of those it serves.
